Frequently Asked Questions

Travel insurance is just as important as health insurance. You can’t assume you won’t be affected by some kind of illness or accident. Being without travel insurance could leave you with thousands of dollars in out of pocket expenses if something unfortunate happens. Get your travel insurance the moment you book your tickets. This way you are covered from time you hand over the deposit until you return home from a relaxing and rejuvenating cruise.
It is extremely important to find out about the Visa/Vaccination requirements you’ll need to sort out before booking your cruise ticket. You can acquire the information you need from regional authorities like and for New Zealand.
Do your best to grab a flight to the city of departure that arrives a minimum of four hours before the cruise leaves. Arriving a day in advance is even better. This way you have enough time to make it to the cruise line before it leaves. As for flying back home after the cruise, always book a flight that will leave at least five hours after the cruise line arrives. Try your best to stay updated on flight times and date changes.
You will receive your tickets and other details at least three weeks before the date of departure, provided all the information you’ve submitted is correct and that you’ve completed your registration on the cruise line website. But remember each cruise is different and some only issue boarding passes. Ask your travel consultant about the time it will take for you to get your ticket and other information too.
Most cruise lines require you to have registered yourself on their website prior to being able to view available shore tours. Most shore tour information can be found online at the cruise website, some cruise lines even let you pre book these tours. This is not a bad idea and saves you time, whilst ensuring you do not miss out!
You can take the medications you need with you on board the cruise line. Make sure you take a copy of your prescription with you as well as extra supplies in case you’re delayed due to unpredictable reasons. If need be, there’s always a doctor on board to provide medical attention when needed. Please note you will not be able to claim any medical expense back from Medicare, that is why we strongly recommend travel insurance.
A cruise with your family and friends will not only offer you the benefits of spending more time together to create memories, it also helps you get reduced rates for each person. Apart from the group discount you can also enjoy facilities, welcome parties and a certain amount of spending credit.
Passengers can cancel their cruise, but they need to inform the cruise authorities about it. For this your name, sailing date and invoice number must be provided to us so that we can inform the cruise line. You will be charged a penalty depending on the date when you cancelled the trip. If it’s just a week before departure, the penalty will be larger. On the other hand, if you cancel well in advance, the penalty will be much smaller.
Cruise fares are different from hotel fares. Unlike other holidays and vacation cruising is an all-inclusive package. You get to live in luxurious accommodation, travel in style to fabulous places, eat your meals at the restaurant onboard the ship and fun facilities like spas, steam rooms, gyms, swimming pools, live shows and lots more.
You will be in the company of other people so most likely casual clothing should be fine during the day. At night, it’s best to go with smart casuals, at least in the areas that require you to be well dressed, like during dinner at the restaurant onboard the ship. There will be plenty of opportunities to dress up and look absolutely fabulous. Be sure to check the cruise liner’s website to know what dress codes they advise passengers to maintain and whether or not they have themed nights such as formal nights, disco night, or whatever they have planned. Pack according to what the cruise liner’s website says.
The type of currency you need on board will mainly depends on the ship’s origin and the destinations it will be sailing to during the cruise. On board most cruise lines, the use of currency is avoided to make things easier for guests. You may be provided with a charge card that you can top up or a line of credit that can be settled once the cruise comes to an end. See what your consultant has to say about currency requirements when you book your cruise ticket, so you know what your options are.
If you’ve never travelled on water before, it is advisable to take motion sickness tablets with you. Large ships like cruise lines have stabilizers to assist with the rocking and rolling motion of the ship in the ocean. Despite this and taking your motion sickness tablets, if you still feel unwell, you can call the doctor on board for assistance.
Tips are a form of thanking the staff for their hospitality and wonderful service. Tips (or gratuities) are compulsory on some cruiselines and are usually included in the cost of your fare. If it isn’t, your travel consultant will let you know.
The cruise line website will provide you with information on the shore tours available at each port. You can pre book these tours with some cruise lines. This way you save time and never miss out on the fun.

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